Returns Policy

We offer a 14-day return/exchange on all our products subject to the item being returned, this includes the purchasing of the wrong radiator. When returning an item, it must be in the original condition, unused and packed in the original packaging and with the included accessories. This includes, but is not limited to, wall mounts, screws, brackets. Any items being returned must be reported to sales@luxuryplumbing.co.uk. You will receive a refund within 14 days of receiving and inspecting the returned items.

To arrange a return/exchange you should contact our Customer Service team with the following information:

● The item you wish to be collected
● The reason for the collection
● The collection address including postcode
● Invoice number
● Order number

Please note for goods which are no longer required, there will be a collection charge which is non-negotiable.

Damaged Products

We offer up to 48 hours from delivery date for the damaged item to be reported. To make a report, please contact our Customer Service team via sales@luxuryplumbing.co.uk.

Our Customer Service team will need image proof of the damaged product and any damaged packaging.

PLEASE BE AWARE IF AN ITEM IS DAMAGED ON ARRIVAL AND HAS THEN BEEN INSTALLED, NO CREDIT OR REPLACEMENT IS VALID.

Faulty Products

If an item is or has become faulty before the guarantee has expired, we recommend that you contact our Customer Service team. To verify the specific guarantee details for your radiator or towel rail, please refer to our website. Our team will carefully evaluate the condition of the damaged or faulty product and determine the most appropriate resolution. Depending on the item's condition and warranty terms, we may arrange to collect the product, provide a replacement, or offer an alternative solution.

Missing Goods

If your order is not delivered or has been delivered incomplete or with missing items upon arrival, please contact our Customer Service department via phone or email. Please be aware all missing items need to be reported within 20 days of delivery.