Delivery Information

What to expect:
We use reliable courier companies to deliver goods quickly. We make deliveries during standard business hours, excluding bank holidays. A tracking number will be provided for each delivery, allowing you to monitor its progress on the courier’s website.

 

In some cases, your order may be delivered directly by the supplier using a company vehicle. When this happens, a tracking number will not be available, but we will inform you of the expected delivery date. Although we aim to stick to delivery schedules, the dates given are only approximate so it's best not to book any installation work until you have received your order.

 

You might receive multiple deliveries as some items come from different suppliers. If your order contains products from various suppliers, they will likely arrive separately on different days. Each delivery will have its own tracking information provided

 

A Few Important Points: 
● Please ensure your contact details are up to date in your profile before ordering.
● Our support team may email or call you about your order after you place it.
● The courier may call to arrange a convenient delivery time with you.
● If an item is out of stock after ordering, we'll notify you by email or phone.
● Delivery times are estimates only, some orders may take longer due to factors beyond our control. Our customer support team will confirm expected delivery days.
● Some products could be delayed due to manufacturer shortages. Our team will advise if this affects your order.
● Do not arrange installation until you have inspected the items after delivery, as we cannot be held responsible for any issues thereafter.
● Make sure someone will be present at the delivery address to receive the order.
● Additional charges may apply if you live in a remote area. Contact us if unsure about delivery charges.

 

Damaged Items: 
The customer is responsible to inspect all products upon arrival. If you find your product has been damaged during the delivery process, we recommend you take photographs and contact us immediately. Any items received damaged must be reported to sales@luxuryplumbing.co.uk within a maximum period of 3 days of delivery. Please see our Returns & Refunds page.